At JS CAFFEINE COMPASS LLC, we are committed to delivering your memory foam pillow orders quickly and safely. Please review the following shipping policy for details on processing, delivery, and shipping-related concerns.
1. Order Processing Time
- Orders are processed and shipped within 1–3 business days after payment is confirmed.
- Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods and Estimated Delivery Times
| Shipping Method | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Standard Shipping | 5–10 business days | Free for orders over $50, otherwise calculated at checkout |
| Expedited Shipping | 2–5 business days | Calculated at checkout |
3. Shipping Locations
- We currently ship to all 48 contiguous states within the United States.
- We do not ship to Alaska, Hawaii, Puerto Rico, U.S. Territories, P.O. Boxes, or APO/FPO addresses.
4. Order Tracking
- Once your order ships, you will receive a shipment confirmation email containing your tracking number.
- Please allow 24–48 hours for the tracking information to become active.
5. Delays and Delivery Issues
While we aim to ship on time, unexpected delays may occur due to:
- Weather conditions
- Carrier disruptions
- Supply chain issues or peak seasons
We are not responsible for delays caused by the shipping carrier, but we will support you in tracking and resolving the issue.
6. Damaged or Lost Packages
If your order arrives damaged or is lost in transit:
- Contact us within 48 hours of delivery or expected delivery date at [email protected]
- Include your order number and any relevant photos or tracking information
- We will investigate and offer a resolution, including a replacement or refund if applicable
7. Incorrect Address Disclaimer
Please ensure your shipping address is accurate and complete at checkout.
We are not responsible for non-delivery or delays due to incorrect or incomplete addresses.
Customers will be responsible for any additional reshipping fees.
8. Contact Us
If you have any questions about shipping, feel free to reach out:
JS CAFFEINE COMPASS LLC
508 W Shasta Way Unit WA15, Spokane, WA 99208
📧 Email: [email protected]
📞 Phone: 425-954-3896